By registering for a league with us you are agreeing to the following refund policies:
Refunds are not available for any non-virtual leagues, social events, practices, parties or outings. League rosters have limited space and last minute player cancellations hinder our ability to properly plan and organize our seasons.
Refunds are not available for any e-game/virtual event, including but not limited to, Trivia, Bingo, Game Show, Mario Kart or FIFA/Madden Tournaments. If an event is cancelled or postponed, you will be issued credits or receive the option to move to an alternate event of similar nature.
If a league (NOT including e-games or virtual) is cancelled due to lack of player registration or venue issues, players will be provided with alternate leagues to play instead. If you are unable to play in an alternate league, you will have the option for a full refund. However, if you fail to respond to the league cancellation email by the indicated deadline, you forfeit your refund and your registration fee will be converted into a league credit. This policy does not apply to leagues cancelled due to Covid-19 (see below).
Any league(s) cancelled due to issues or complications related to Covid-19 will result in players being eligible to receive a pro-rated credit for any cancelled dates. No refunds will be issued in this situation.
In some cases, we may need to delay the start of the league. This may be due to teams needing more time to complete their rosters, venues having schedule conflicts and other various reasons. We reserve the right to delay the start of a league, and will incorporate all planned games into the revised schedule to the best of our ability. Delayed start dates for the league are not grounds for a refund.
A player’s or team’s decision not to participate in a league they have registered for is not grounds for a refund.
- If players or teams choose not to participate, we will issue a full site credit up to 2 weeks before the registration deadline date.
- If it is within 2 weeks of the registration deadline – Partial credit will be issued on a case by case basis
All site credits must be used within 1 year of receiving the site credit, unless otherwise noted. Credits must be used at the point of purchase. They can not be retroactively applied to purchases under any circumstance.
Refunds are not given if a player moves, change in work schedule, or any other non-league related changes. Participation in adult sports, even at the recreational level, may result in injury. Volo Sports does not refund players’ fees if they are injured.
We always do our best to play all scheduled games in a season. If games have to be postponed due to weather, facility issues, or any other reason, we will do our best to make the games up at the end of the season at the same location. In some cases the game location may be changed in order to make the games up. In the rare case we are unable to make-up postponed games, players will receive a prorated credit for those games.
Games will be made up in the best possible form which may include, but not be limited to, multiple games in one night or games held on a non-league night of the week. Refunds will not be issued if a player is unable to attend the scheduled make up game.
All requests must be submitted in writing to email@example.com.
Refunds are not available for Volo Pass subscriptions. Volo Pass subscriptions are charged monthly on the day of the month of the initial registration. Subscriptions can be cancelled at any time and a player’s subscription will be valid until the expiration date of their subscription (date when next month’s payment would have been due).
Weather Policy, Rain Outs, and Makeup Games
New England weather can be pretty crazy and unpredictable. We do our very best to play the games as scheduled, but sometimes Mother Nature has other plans. In the event of poor weather, we try to make the call two hours before the first game starts, however, sometimes the calls are made later than that.
Please be patient with us as we weigh all factors and check your email throughout the day. You and your team will be notified via email in the event there are any changes to your game. If you do not receive an email from us, your game will run as scheduled.
Also be aware, if we need to cancel a game, we will try our very best to make up that week later in the season.
We want everyone to have the best and most enjoyable playing experience possible. Most important to that experience is having a team to play against! Therefore we ask all teams to give us at least 24hrs notice prior to their game if they are not going to show up. We understand things happen, people take vacations, meetings come up, etc. So we will do our best, when given notice, to schedule a different opponent to replace the team that will be missing a week.
However for the integrity of competition and in effort to keep our leagues fun, if you/your team forfeits two weeks of the season you will be removed from playoffs. So just don’t do it and show up to your games!
T-SHIRT COLOR POLICY
When your Captain signs up they will select the team’s top color preferences. T-Shirt color is NOT guaranteed. When assigning colors to teams we will do our best to assign your team’s preference. However with teams often select the same seven or eight colors, so if we cannot get your team one of your top two choices we will do our best to select another color in the same shade. Color preference is first given based on when teams sign up for the league, the earlier the better. Social Boston Sports will make its best effort to accommodate your shirt color preference, but please be aware that we cannot guarantee the color(s) you selected.
T-Shirt Ordering Deadline
We have a registration deadline each season, that deadline is also the same deadline to order your shirt. If you register after the deadline then you will not receive a shirt for the season. We order thousands of shirts at one time and we unfortunately cannot change the shirt order once it has been submitted. So please make sure all of your friends and teammates are signed up by the deadline so we can include them in the shirt order.
MISSING/REPLACEMENT SHIRT POLICY
We understand things can happen: our shirt production team makes a mistake counting, you miss the first week and someone grabs your size, the captain loses your shirt, it’s not quite the size you want, aliens steal it…things happen.
Each season offers players the opportunity to re-order a shirt if something does happen. After the first week of your league we email all players with a link to fill out a re-order form. Please fill out the form fully by the deadline (tip to the wise your team shirt color is next to your team name in the schedule). We will then order the shirt for you and send instructions once the order has been sent in, on how to pick up your replacement shirt. All replacement t-shirts will have our generic logo on the front.
However before we send in the replacement shirt order, we remove all players who are ordering a shirt when they signed up after the registration deadline. So just don’t do it, sign up on time!
If you have any further questions about T-Shirt Policies, please e-mail firstname.lastname@example.org