Our general policy is refunds are not available. Often our rosters have limited space and last minute cancellations hinder our ability to properly plan and organize the season and our leagues as well as the costs that have already been incurred by the league. There are a few exceptions however:
If you provide us with written notice of your need of a refund up to 14 days (2 weeks) notice prior to the registration deadline for that season, we will be able to provide you a refund. Depending on the price of your league and if you registered as an individual or team there may be a processing fee, this will be communicated to you.
Site credits can be offered in lieu of refunds up until a week after the league start date.
In the case of injury prior or during the season we will evaluate on a case by case basis.
If a league has to be cancelled for one reason or another, and you are unable to play in a different league, we will provide a full refund.
All site credits must be used within 1 year of receiving a site credit.
Weather Policy, Rain Outs, and Makeup Games
New England weather can be pretty crazy and unpredictable. We do our very best to play the games as scheduled, but sometimes Mother Nature has other plans. In the event of poor weather, we try to make the call two hours before the first game starts, however, sometimes the calls are made later than that.
Please be patient with us as we weigh all factors and check your email throughout the day. You and your team will be notified via email in the event there are any changes to your game. If you do not receive an email from us, your game will run as scheduled.
Also be aware, if we need to cancel a game, we will try our very best to make up that week later in the season.
We want everyone to have the best and most enjoyable playing experience possible. Most important to that experience is having a team to play against! Therefore we ask all teams to give us at least 24hrs notice prior to their game if they are not going to show up. We understand things happen, people take vacations, meetings come up, etc. So we will do our best, when given notice, to schedule a different opponent to replace the team that will we missing a week.
However for the integrity of competition and in effort to keep our leagues fun, if you/your team forfeits two weeks of the season you will be removed from playoffs. So just don’t do it and show up to your games!
T-SHIRT COLOR POLICY
When your Captain signs up they will select the team’s top color preferences. T-Shirt color is NOT guaranteed. When assigning colors to teams we will do our best to assign your team’s preference. However with teams often select the same seven or eight colors, so if we cannot get your team one of your top two choices we will do our best to select another color in the same shade. Color preference is first given based on when teams sign up for the league, the earlier the better. Social Boston Sports will make its best effort to accommodate your shirt color preference, but please be aware that we cannot guarantee the color(s) you selected.
T-Shirt Ordering Deadline
We have a registration deadline each season, that deadline is also the same deadline to order your shirt. If you register after the deadline then you will not receive a shirt for the season. We order thousands of shirts at one time and we unfortunately cannot change the shirt order once it has been submitted. So please make sure all of your friends and teammates are signed up by the deadline so we can include them in the shirt order.
MISSING/REPLACEMENT SHIRT POLICY
We understand things can happen: our shirt production team makes a mistake counting, you miss the first week and someone grabs your size, the captain loses your shirt, it’s not quite the size you want, aliens steal it…things happen.
Each season offers players the opportunity to re-order a shirt if something does happen. After the first week of your league we email all players with a link to fill out a re-order form. Please fill out the form fully by the deadline (tip to the wise your team shirt color is next to your team name in the schedule). We will then order the shirt for you and send instructions once the order has been sent in, on how to pick up your replacement shirt. All replacement t-shirts will have our generic logo on the front.
However before we send in the replacement shirt order, we remove all players who are ordering a shirt when they signed up after the registration deadline. So just don’t do it, sign up on time!
If you have any further questions about T-Shirt Policies, please e-mail firstname.lastname@example.org